Frequently asked questions
People choose online ordering for different reasons instead of visiting a nearby pharmacy like Shoppers Drug Mart, Rexall, London Drugs, or Jean Coutu, and others. We offer competitive prices and strong privacy protections - and some customers simply prefer ordering online.
Yes. We primarily sell generics. A limited selection of brand-name products is also available - these are marked with "Brand" in the product name.
Yes. Generics contain the same active ingredient and are made to meet the same standards for strength, dosage form, and bioequivalence as brand-name medications. Inactive ingredients and packaging may vary.
We supply manufacturer-sealed packs with a lot number and expiration date, sourced from licensed suppliers and stored according to manufacturer guidelines.
Discreet shipping. Express: 4–7 days with tracking (a link is emailed after shipment). Standard: 14–21 days without tracking.
Yes - tracking is included with Express shipping. Once your order ships, we’ll email you a tracking link. Standard shipping typically doesn’t include tracking updates.
We accept major debit and credit cards, along with other secure payment options shown at checkout.
Free shipping may be available during promotions or when your order total meets a certain threshold. Eligibility is calculated automatically and displayed at checkout.
We ship all orders in discreet packaging with no sensitive content or product details visible on the outside. We also use SSL encryption and never share your personal or payment information with third parties.
For safety reasons, opened medications can’t be returned. If a package is lost or arrives damaged, contact support to request a replacement or a refund.